Welcome to Alena-Service Ltd.! We are a professional company specializing in customs brokerage and freight forwarding. Our goal is to ensure that your goods pass through customs quickly and efficiently. Contact us and we will help you get your goods through customs with ease!

About us: Alena-Service Ltd. is a specialized company providing customs and forwarding services in Bulgaria. Our mission is to facilitate international trade for our customers through reliable and fast service.
We offer an individual approach and effective solutions for companies and individuals. We work in close proximity to the Burgas Free Trade Zone.

Our services:- import declarations,- export declarations,- transit declarations, - CARNET TIR,- re-export,- international and domestic transportation,- warehouse for storage, packaging, repackaging,- EXS,- ENS ICS2,- DVS,- excise declarations,- EUR.1, CMR- release of courier and postal shipments- Consultations- Assistance in working with the Bulgarian Food Safety Agency, the Commission for Consumer Protection, the Bulgarian Trade and Tourism Chamber, and other institutions- Obtaining an EORI number

  • 1. Permanent relocation – you must move from a non-EU country to Bulgaria and establish your habitual residence here.
    2. Ownership and use – the items must have been your property and used personally for at least 6 months prior to the move.
    3. No commercial purpose – the items must be personal, not for sale.
    4. Import within a specified period – the items must be imported within 12 months of the date of establishment in the EU.
    Required documents:
    1. Application to customs for exemption from customs duties.
    2. Document of relocation – e.g., certificate of address registration in Bulgaria, rental agreement, or notarial deed.
    3. List of items – detailed description, quantity, and value.
    4. Documents of ownership and use – invoices, registrations, photos proving that the items are yours and have been used for at least 6 months.
    5. Document of termination of residence in a third country, if applicable.
    6. Citizenship document and ID card/passport.
    7. Transport documents – waybills, documents from the transport company.
    What can be included:
    Furniture, clothing, electrical appliances.
    Personal car (under certain conditions).
    Bicycles, sports goods, pets (with the relevant veterinary documents).
    All this can be prepared by our customs agency Alena-Service LTD. We save you the bureaucracy, time, and headaches.
    Contact us so we can prepare everything before your belongings arrive—and pass through customs without any problems.

  • EORI (Economic Operators Registration and Identification) is a registration number required for every economic operator or natural person performing customs activities in the EU.
    Why is it necessary?
    1. Without an EORI number, official import, export, transit, or customs warehousing cannot be performed.
    2. It is required by customs for the identification of the person/company.
    How is it done?
    1. Registration is done through the electronic system of the Customs Agency in Bulgaria.
    2. An electronic signature is required.
    3. After submitting an application, a unique EORI number is issued, valid throughout the EU.

  • Importation refers to the introduction of goods from a country outside the European Union into the territory of Bulgaria (or another EU member state).
    Key points: Customs clearance is required. Customs duties, VAT, and excise duty (if applicable) are usually payable. It can be done by companies and individuals. An EORI number is required.

  • Export is the process of transporting goods from Bulgaria (or another EU member state) to a country outside the EU.
    Basic requirements:
    A customs declaration must be prepared. VAT exemption is possible. An EORI number is required. A customs agent may be used.

  • ENS Declarations (ICS2) for Entry into the European Union
    We prepare and submit ENS declarations (Entry Summary Declaration) via the ICS2 system on behalf of international carriers, freight forwarders, and logistics companies transporting goods to the European Union.
    In accordance with European Union customs legislation, all goods imported into or transiting through the EU must be pre-notified via the ICS2 (Import Control System 2) system. Based on the ENS declaration, EU customs authorities conduct an automated risk analysis and decide whether the cargo may proceed.
    What has changed in EU legislation
    ICS2 is a new pan-European supply chain security control system established under the Union Customs Code.
    As of February 3, 2026, the European Commission mandated the use of ICS2 v3 messages and discontinued support for the previous v2 version. After this date, declarations submitted in the old technical formats are no longer accepted by the EU system.
    Temporary transition periods (derogations) were in effect for certain EU member states, related to the implementation of road transport and the transition to the new transit architecture. However, as of June 1, 2026, the final phase of ICS2 implementation for road transport was completed, and the old ICS1 system was permanently decommissioned.
    This means that currently, the entry of goods into the territory of the European Union without a correctly

  • Re-export refers to the export of goods that have previously been imported without having been significantly processed or used in the country.
    When is it used?
    1. When goods are rejected after import.
    2. For temporary imports (e.g., for exhibitions).
    3. No customs duties or VAT are payable if the paperwork is completed correctly.

  • Transit is a customs procedure that allows goods to move through the territory of one or more countries without paying customs duties and taxes in those countries, until they reach their final destination.
    Types of transit:
    1. External transit (T1): For goods that do not originate in the EU.
    2. Internal transit (T2): For goods from the EU passing through countries outside the EU.
    Purpose: Facilitates international trade and logistics.

Reviews

5 out of 5

Very good agency, I will contact you again

Rgb lenta

01.12.2025

5 out of 5

Very good agent


Andrey

05.03.2025

5 out of 5



Aram Khachatryan

17.03.2025

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